Online Shopping Terms & Conditions

By accessing jeliycatus.shop or purchasing any products from our store, you agree to comply with these terms and our privacy policy. If you disagree with any part of these conditions, please refrain from using the website or completing a purchase.

Customers must be legally able to enter into a purchase agreement. Please protect your account credentials and never share your password with others. If you discover an account that was created or used without your permission, contact [email protected] promptly. You can also reach us by mail at Westworks Building, 195 Wood Lane, London W12 7FQ, United Kingdom, or by telephone at +44 (0)3330 040900 where available.

We aim to provide accurate product descriptions, measurements, prices, and images. However, slight variations in colour, appearance, dimensions, and handmade details may occur between individual toys. Listed measurements are approximate and may differ depending on how a character is positioned. Packaging styles may also vary between production batches. Missing decorative gift packaging does not automatically qualify as a product defect when the item itself arrives safely and in good condition. If a clear pricing mistake occurs, we reserve the right to cancel the affected order and issue an appropriate refund.

Product availability may change quickly, particularly for popular or limited-edition characters. An item remaining visible in your browser does not guarantee that it is still available. Your purchase should be considered accepted once you receive an order confirmation email. If you see a successful checkout message but do not receive confirmation, please contact our support team before attempting another payment.

We reserve the right to decline or cancel transactions where products are unavailable, suspicious automated activity is detected, or other reasonable concerns arise. Purchase limits may apply to high-demand items to help ensure fair access for customers. Orders or accounts created to bypass these restrictions or acquire excessive quantities for resale may be cancelled.

All product photographs, character names, illustrations, written descriptions, and other original website materials are protected by applicable intellectual property laws. These materials may not be copied, reproduced, or used to promote another business without appropriate permission. The website is intended for personal browsing and legitimate purchases, including gifts.

Users must not interfere with the website’s operation, attempt unauthorized access, distribute harmful material, or publish unlawful, abusive, or misleading content. Any reviews submitted should reflect genuine purchasing experiences. Please avoid sharing personal information belonging to other individuals. We may remove content that violates these terms or applicable requirements.

Customers wishing to return an item must follow the instructions provided in our returns policy. Eligible products may be returned within the stated thirty-day period, subject to the applicable conditions. Items should generally remain unused and in suitable condition for resale, except where different arrangements apply to defective or damaged products. Please initiate the return through our designated process rather than sending merchandise to an unapproved address.

Our delivery policy provides further information about shipping costs, dispatch procedures, tracking, and estimated arrival times. Return eligibility, procedures, and any applicable restrictions are explained separately in the returns policy.

Character descriptions, stories, and other creative content on our website are provided for entertainment and informational purposes. They should not be interpreted as guarantees of a particular child’s response, future product availability, or the resale value of a collectible. External websites may be governed by separate terms and privacy practices, for which their respective operators are responsible.

For assistance regarding these conditions, orders, or account concerns, please email [email protected]. We may revise these terms periodically to reflect changes in our services or business practices. Updated conditions will be published on this page, and subsequent purchases will be subject to the version in effect when the order is placed.