Privacy & Cookie Policy

At jeliycatus.shop, we value the privacy of our customers and take care when handling personal information. This policy describes how information is collected, used, stored, and shared when you visit our website, create an account, place an order, or contact our support team.

When making a purchase, you may be asked to provide your name, email address, telephone number, billing details, and delivery address. Payments are processed through the payment service provider available at checkout. If you contact us about a damaged toy, an incomplete order, or a shipping issue, we may retain your correspondence and relevant order details to help resolve the matter.

For customer enquiries, please email [email protected] or call +44 (0)3330 040900 where telephone support is available. Written correspondence can be sent to Westworks Building, 195 Wood Lane, London W12 7FQ, United Kingdom. Including your order reference and clear photographs of the product or packaging, when relevant, can help us identify your purchase and provide assistance more efficiently.

We may share limited information with service providers that support our business operations, including payment processors, delivery companies, warehouse services, website hosting providers, and analytics tools. These parties receive the information necessary to perform their assigned services and are not authorized to use customer details for their own unrelated marketing activities. If you follow a link to an external website or review platform, its own privacy policy will apply.

Our website may use cookies and similar technologies to maintain shopping sessions, remember cart contents, understand browsing activity, and improve website performance. Technical information such as your IP address, browser type, viewed pages, and interactions with products may also be recorded. Disabling cookies in your browser may affect certain features, including the ability to retain items in your shopping cart.

Personal information is used to process purchases, arrange delivery, provide tracking updates, manage eligible returns within the applicable thirty-day period, prevent fraudulent activity, respond to customer enquiries, and improve our products and services. If you subscribe to promotional emails, you can withdraw your consent through the unsubscribe option provided in those messages. Essential communications concerning existing orders may still be sent when necessary to complete your purchase or provide important service information.

In certain circumstances, information may be disclosed to comply with legal obligations, respond to valid official requests, protect customers and our website against misuse, or support a business transfer or restructuring. We apply appropriate security measures to help protect personal data against unauthorized access, loss, or misuse. Customers are encouraged to use strong, unique passwords and keep their account credentials confidential.

Depending on your location and applicable privacy laws, you may have the right to request access to your personal information, correct inaccurate details, or ask for eligible data to be deleted. We may need to verify your identity before processing such requests. Some records, including transaction information required for accounting or tax purposes, may need to be retained for a legally prescribed period.

Our store serves adult customers, including gift buyers and collectors. Accounts should be registered and managed by adults. We do not knowingly collect children’s personal information for promotional purposes. If a parent or responsible adult believes that a child has submitted personal details through our website, please contact our support team so the information can be reviewed and appropriate action considered.

If you are purchasing a soft toy as a surprise, we recommend providing your own contact details for order updates whenever possible. Delivery notifications or service messages may be sent to the contact information supplied at checkout when required for shipment coordination. Using the purchaser’s details can help preserve the surprise and reduce unnecessary contact with the gift recipient.

Products may be dispatched from different fulfilment locations depending on stock availability. The location from which an order is shipped does not change our customer support contact details. Once a parcel has been handed to a carrier and scanned into its network, the carrier may process additional shipment information according to its own privacy practices.

For questions about this policy or requests relating to your personal information, please contact [email protected]. We may revise this notice from time to time to reflect changes in our services, operations, or applicable requirements. Any updates will be published on this page, and we encourage customers to review the latest version periodically.