Delivery

Orders placed through jeliycatus.shop are carefully prepared at our warehouse before being handed over to a delivery carrier. Our shipping policy provides information about processing times, delivery charges, shipment tracking, and other important details. Please note that delivery estimates begin once your parcel has been dispatched.

Orders are processed on regular business days, excluding weekends and public holidays. Depending on when your order is placed, preparation may take additional time. You will receive a tracking notification when your parcel has been registered for shipment. Tracking information may not update immediately while the carrier collects and processes the package.

Please ensure that your shipping address is complete and accurate when placing your order. If you notice an error before receiving your dispatch confirmation, contact [email protected] as soon as possible. You may also reach us by post at Westworks Building, 195 Wood Lane, London W12 7FQ, United Kingdom, or by telephone at +44 (0)3330 040900 where assistance is available.

Shipping costs are displayed during checkout before you complete your purchase. The applicable charge will depend on the available delivery service and destination. Once a shipping label has been created, changes or cancellations may no longer be possible. Certain delivery methods may not support shipments to PO Boxes, so please verify that your address is eligible for the selected service.

Delivery schedules vary according to your location, carrier capacity, and local transportation conditions. Shipments to remote destinations may require extra time, and severe weather, public holidays, or unexpected logistical disruptions can affect the estimated arrival date. These circumstances are beyond our direct control.

If your tracking information indicates that a parcel has been delivered but you cannot locate it, please check with household members, neighbours, or your building’s reception area. If the package remains missing, contact the delivery carrier using your tracking reference and notify our customer support team. Should your parcel arrive with visible damage, please retain the packaging and take photographs to help us review the situation.

Some orders may be dispatched in multiple packages when individual items are stored or prepared separately. In these cases, you may receive more than one tracking notification even though all items belong to the same order. Please check the status of each shipment before reporting an item as missing.

When purchasing a toy as a gift, consider using your own contact information for shipping updates if you would prefer to keep the delivery a surprise. This allows you to monitor the parcel and respond to carrier enquiries without unnecessarily notifying the recipient.

For shipping enquiries, email [email protected] and include your order number in your message. Providing the order reference helps us locate your purchase and assist you more efficiently.

Although we make every effort to dispatch orders promptly, arrival by a particular birthday, holiday, or special occasion cannot be guaranteed unless the selected service offers a specific delivery commitment and sufficient processing time is available. We recommend ordering well in advance to allow for unexpected transportation delays.

If you arrange for a parcel to be forwarded to another country or address after it reaches the original destination, any additional shipping charges, customs duties, taxes, and delays associated with the onward shipment are your responsibility. Our delivery tracking obligations apply to the shipping address provided when the order was placed. Please keep the original packaging until you are confident that no return or exchange will be necessary.